This is an internet scam called Phishing. It was delivered to my e-mail on August 3rd of this year.This one says "Dear Citizens Bank and Charter one bank customer: Citizens Bank & Charter One Bank customers Service requests you to complete Money Manager GPS Client Online form.  This procedure is obligatory for all business and corporate clients of Citizens Bank and Charter One Bank. Please click hyperlink below to access Money Manager GPS Client Online Form .

There are different types of Phishing.

Another version: when banking on line your computer will act as though there was some time of problem, a screen comes on and say's something to the effect "we are sorry for the interruption but you have been disconected.  Please re-enter your password (or pin, acct. number etc.). So you put in the information that was asked for and another screen comes on and says Thank you, you may resume your transaction. You just got scammed. The information that you re-entered went directly to the scam artist's computer.

Use caution and common sense when doing online transactions.

Front   Body Back Capital One is send out this brochure. This is a prime example money mongers gouging the public. The front states that they are changing the terms (sneak wrap in the application). The body says they are amending the agreement and the back gives the increase amounts.  Late payment over the limit and returned payment fees are given.

Gee; One late payment that went over the limit and has an error in the account number or wrong zip code will cost you right at $120.00 (Consult your CD)

The real reason we are using Capital one is; When Capital One raised my interest rate without any reason ( our credit rating is superb) my wife and I decided to pay it off. I called the customer service and asked what was the total to pay it off. The agent gave me the figure and we sent a check for the exact amount. 30 days later I recieved a bill from capital one for the amount of $2.91. When I called and asked what the bill was for I was told that the closing date of the periodic billing cycle showed that  $2.91 was due Capital One in interest. (time lapse from billing to posting charge)

To make a long story short, because I paid by check the interest accumulated from the billing date to the actual time my $2.91 check was posted. No matter how many times I sent a check I would always owe interest.  I was told that the option I had was to pay by credit card or debit card.

Now I had to give Capital One information on the card I was going to use to pay off the $2.91. I wasn't very happy at the moment and became even more upset when AFTER I gave Capital one the required information I was informed that the total charge to my debit card was going to be 17.86. Why...Termination by phone fee of14.95....After several minutes of verbal altercation with the agent said she would waive the phone termination fee.

At this point I was suppose to feel better because I finally won. I told them. I wasn't going to pay any dumb old termination feel. I really showed them who's boss.

This is a tactic explained on the CD. Its called "diverginary tactics or DT for short. ( see Water, in Retail Scams).

The whole idea was to get me off othe $2.91 and have me concentrate on a bigger issue. It worked. I paid the $2.91

Keep this in mind when you want to pay off any credit card.

PEOPLE ARE TO BUSY

People really are  to busy to be chasing all over the net trying to decipher what is reall being said (see your CD) so I thought I would give you more information on some Capital One mail outs. 

Received in the mail on August 9th,2007 from capital one  this brochure.

In reading this material it says to go to www .mastercard.com/ zeroliability for more information ("remember what you learned when any mailing say to go somewhere else for more information")

Of the 36 paragraphs that were printed on the web I have reproduced word for word only two of them. The 2 paragraphs state:

"Terms of use: Please read these terms of use "terms of use" carefully before using this web site (this site). BY ACCESSING THIS SITE YOU AGREE TO BE BOUND (see our dictionary for bound)BY THESE TERMS OF USE.