SPRINT
Corporate has gone amuck. Ethics, morals, pride and decency have gone out the window. Money, money, money. That's all they have on their brains.
Isn't this the same company (sprint) that told 1000 paying customers to go fly a kite because they complained to much? (their rebuttal is a perfect sample to study with your CD.)
Google (sprint terminates 1000 people. You will have more than enough to read)
EVERYONE I know has had a bad business / purchasing experience of some type or another but this one takes the cake.
My sister inlaw is a single mother with a brilliant son, 16 years of age. Last year she signed up on one of Sprints cell phone programs. She has been with them for about 9 months. The agreement for service with sprint is for two (2) years.
Being a teacher she travels a long distance to teach impaired children and relies on her cell phone to check on her son and he relies on the phone to call his mother . She took out the least expensive plan with sprint which automaticly had the minimum number of minutes.
No problems for 9 months. She felt secure in her own mind that if she ever got stranded or if her son needed her they had a lifeline so to speak. The monthly cost for the cell phone was worth the mental comfort.
That changed. In the beginning of June of 2007 one of the batteries was getting weak and making calls was difficult if not impossible. Still there was no problem because all she had to do was replace the battery(s). After trying several sources to find the right battery for her phone she repeatedly came up empty, told time and again that the battery she needed was no longer being made so she called the company direct.
After hours and hours of phone calling, hitting the pound sign, punching in extention numbers, being transferred to lahlah land and having people trying to sell her something she neither wanted or needed she was finally told that her particular battery was no longer manufactured anywhere and could not be replaced.
Sprint's solution was that she "BUY" different phone.
Now if this isn't unsettling enough, she was informed that she would have to sign a NEW 2 year contract.
If that doesn't get you blood boiling what happened next will.
After arguing back and forth she finally conceded to buying 2 new phones AND a new contract. Startled, she asked what the procedure was to cancel the old contract. "She couldn't.
Long story short. She now has 4 cell phones, two of which don't work due to dead batteries and 2 two year contracts that she has to pay on every month until she fulfills BOTH contracts. UNBELIEVABLE!!!
Why dosen't she just stop paying sprint and go elsewhere you ask. She can't. Sprint would give her a bad credit rating. If she did stop paying sprint her credit credit rating would go down the dumper, her rates with any new phone company would sky rocket, her credit card interest (see credit card scams) would escalate and her insurance, both car and house would rise. They did give her the option to go elsewhere but first she would have to pay the termination fee
of a couple hundred dollars in order to do so. They wanted her to pay them NOT to do business with her.
Who has control? Corporate has complete control of what the masses buy.
(see our future "But I don't have any money")
If the above story didn't get you ill, go get a bucket or bag to throw up in, and read on
This is pitiful and disgusting.
A younger woman with three kids wrote in and asked:
Her question "HOW MUCH CAN A BANK CHARGE FOR LATE FEES ON A MORTGAGE LOAN"?
Her situation "I made a mortgage loan pament after the due date which the bank charged me a $50.00 late fee. That is cool. I expected it. They claimed I skipped a payment because I went past 30 days between payments. They wanted a double payment at which I couldn't swing. The late fee rose up to $150.00 a month and now is up to $254.00 a month. My payment is $500.00 a month. I paid them $1000.00 in July to bring my payments up to date and to meet my monthly mortgage payment requirement for Julyof 2007. However , I did not pay the late fee in full. Many banks will tack on the fees to the end of the balance. My bank is not and is charging me $254.00 late fee on top of a late fee. Is this legal? Are there limits to what they can charge? One late fee has grown to $550.00 for the month which is more than my regular mortgage loan payment . This makes it impossible to Catch up. I tried to work with my bank , but the right hand does not know wht the left is doing . Any suggestions? This is maddening! Help!
Response: Banks and credit card companies have a two tier payment system (see our dictionary) and yes it is legal. Shouldn't be but it is. This is getting to be normal occurance. The best course of action is to see an attorney, (there goes more money), have them review the "terms and conditions and take action before the bank ruins your credit completely.
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